| What customers are saying? |
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Good and bad. The bad: 3 of us purchased 2-day bus tour tickets for Thurs/Fri Oct. 11/12. Two busses had so-so tour guides but one was horrible (this was bus #326 on Friday, late morning. She was yelling into the mic, had the mic close to her mouth and you could not understand her. Many on the bus were not happy. Since this was my 1st and (hopefully not) my last trip to NY that can really be disheartening.
The good: We took the Friday night tour and the tour guide and driver were really good. I cannot remember her name but the driver's name was Robinson. It was freezing cold and she commented that she had worked all day but still very pleasant, nice voice, informative and I think some of your other people (bus 326 tour guide.....not driver, driver was good) could take a lesson.
Thank you. |
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Took a six-hour tour on Saturday, 4/28. As a New York transplant, I thought I knew a lot about the city. I was so pleasantly surprised at how much more I and my husband learned and enjoyed thanks to Serge our tour director.
Watched him wrestle with those tickets. They aren't very user friendly and create a very poor impression, but the tour was just great.
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I took the 8 hour Manhattan Experience tour Tuesday 4/24. I liked having the experience of touring all of Manhattan and commend the driver we had on how he manuevered in the traffic. I was displeased that some of the walking elements listed on the WEB site did not occur: Little Italy, Wall Street and the World Trade Center. I also felt that our guide frequently would wonder off more on his personal travel instead of staying on track with the tour itself. |
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I went on the grayline tour on Wed April 11th and Alex was our tour guide. This was my first time to NYC and this tour was great! Alex was the best! He was friendly, knowledgable and super funny! We enjoyed the fact that he was actually from NYC and he had some great recommendations for shopping and eating. Great job Alex! |
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LOVED the live tourguides we had. They were entertaining and funny. They were knowledgable and informative. I was very pleased with 3 of the 4 guides we had.
One guide did nothing but talk on his cell phone the while time. The recording was playing, but it wasn't working more than 75% of the time. The guide didn't know how to fix it, nor did he seem to care that we were unhappy. We would have gotten off from his bus, but didn't want to wait for another available space upstairs again.
This horrible guide (male, African-American, late 20's) was on the downtown tour on Friday, April 13 running about 3pm.
The other guides, Debra and Matt were FANTASTIC! |
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I just spent last weekend in New York. As part of my visit I took a city tour with Grayline. 3 out of the 4 tours were awesome. They were manned by Matt, Debra, and one other guy (didn't get name). Their knowledge of the city was amazing, their humor entertaining, and their friendliness welcoming. The other tour did not have a live tourguide. We were forced to use headsets and listen to a soundtrack that didn't work most of the time, and when it did it was always way off from where we were in the city. The ticket agent had no idea how to fix it and was apparently not prepared to take over as tourguide when the prerecorded system failed. This feedback is my plea to PLEASE DO NOT get rid of your live tourguides. They provide a unique touring experience of New York that is always current and engaging. They bring with them the personality of the city, they bring New York to life. My impression is that Grayline intends to replace all their live tourguides with a prerecorded service. Let me tell you, that I for one, would never take one of your tours again if you did this. As it stands now, I had enough good experiences with the live tourguides that worked for your company that I would use your service again. Thanks for listening.
Tim |
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My husband and I were in New York last week and did the tour bus as our main transportation through the city. We loved it all the tour guides were very informative and helpful. We especially liked alfredo he was amazing. He even remembered my name. We would recomend this tour to anyone, it was great. |
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My Husband and I traveled to New York City last week and we just wanted to say that your tour guide Alfredo is amazing. He was very informative and very helpful. He even remembered my name which was amazing after one of our tours. This is the best tour guide I have had in a long time, definately loved Alfrado as a tour guide. We used the tour bus as our means of transportation in New York but we didn't ever want to get off the tour bus that Alfrado was our guide he was just great and made us smile. |
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Andrew (Click! Click!) our evening tour guide made our 1st trip to New York very exciting, great enthusiasm, and excellent history with engaging conversation. I would recommend four folks who is visiting New York take his tour. We really enjoyed his humor and thank you for showing us around New York... Mr. Click! Click! (International Langauage for taking pictures)..
E and T Fan |
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On 2/18/12 waited for 50 minutes for bus in Battery Park. There were literally hundreds of people waiting and no buses. For poor planning by your company especially for a Saturday afternoon and on a cold day! Then your tour guides had the audacity to ask several times for tips during the tour. Considering what we spent for a 48 hour pass - not impressed with your company. |
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Absolutely loves the tours. My husband and I were just in the city. Bought a 48 hour pass. Heather was great. She new so much history. Great suggestions to get off at stops too. Loved the water tour too. Used you in DC. Loved you guys then too. I will recommend your tours to everyone.
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I am a resident of the UK and was visiting New York with my elderly disabled mother at the end of last year. I wanted to comment on the amazingly informative tours, we learned so much in just a few short bus rides. The drivers, tour guides and the gentlemen selling tickets were kind, courteous and truly could not do enough to make our trip more pleasant. I particularly wanted to give sincere thanks to Deborah Blau who really went the extra mile. The friendly attitude of your staff, the cleanliness of the bus and the personalisation of the tour made your company excel over many others. We came home saying WE LOVE NEW YORK!!!! Thank you so much. |
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My wife Leslie and I took the New York Comprehensive Tour on Friday Jan 13th, 2012 with Serge and Mike. They were fantastic. So informative. Serge made the tour. We would go back again. Loved it ! |
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We used your hop-on/hop-off service for a couple of days this past summer. Several good guides and a couple not-so-good. One really outstanding guide -- James Hoffman. I appreciate people like him who treat their work as more than just a job. |
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Being new to NYC, my wife and I signed up for a 3 day Freestyle New York tour with 5 attractions (12/26-12/28) and are glad we did. It pushed us to really see NYC! Reason for this email was that on 12/27 we were fortunate enough bo be in a bus with your David Chachere as the guide and he did an EXCELLENT job. He is very personable and extremely knowledgeable. David was by far the best of your guides we experienced, but all of them were very good. We thanked and tipped David, but also wanted you to know of your excellent employee. We will use GrayLine Tours again. |
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I recently returned from spending New Years Eve in New York and was very impressed by your hop on hop off bus tours. While all the staff I came in contact were were courteous and polite I was particularly impressed by the Tour Guides. Their knowledge and personalities enhanced my experience of New York and I will not hesitate to refer friend to your company. The Tour guides made the tour seem like we were at a Broadway show. Good Job! |
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My husband and I recently had occasion to take the uptown and downtown tours with your busline. It was a delightful experience. Our tour guides, Debbie and (I think) Maria were very enthusiastic, very informative (gave a wealth of information), and very personable. We actually chose to stay on board with each tour, rather than get off at any stops because we didn't want to change tour guides. They did a great job of looking after individual needs of those on board as well. We are saddened to hear that a plan is in place to replace the tour guides with an automated commentary. My husband and I believe that will be a terrible mistake, taking away the personal touch and the personality of a live person as guide. Who will answer questions and tend to needs that arise for those on board? Please reconsider making this change. My husband and I come to New York often and probably would not consider taking another tour with Grayline without tour guides on board. You have a wonderful resource; please don't lose it.
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I bought a three day pass this week for my family of four and have to say we found the majority of the guides very disappointing. The guide we had on Tuesday was fantastic and I wish I had his name - a man with a plait wrapped in leather and a goatie beard who was informative and entertaining and engaged our children. The other guides we had that day and the following morning were either difficult to understand (we are Australian so English is not a problem for us), obviously bored and disinterested, repetitive and finally the last guide we had late Wednesday morning was condescending of other nationalities. We did not use the pass for the rest of Wednesday or all of Thursday after such disappointing and often annoying guides and would not recommend the hop on hop off tour to others. Regards Audra Stanton |
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I am very glad that we got tickets for your hop on/off bus tour this weekend. Thea was a great tour guide, and the buses were frequent enough that we didn't have to wait long. Two other things though. We had a tough time finding the place to start the trip. Lots of guys out there offering to sell tickets, very vague on where to go once they learned we already had tickets. Worse than that was the other tour guide we had. An 85 year old guy (don't remember his name). We found his lecture on tipping to be very condescending and insulting. No, we are not from New York, and yes, we are aware that one tips service providers. I still can't get over it. |
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Booked a lot of your tours. All were great. Friendly staff, well organized. Thank you!
Kind regards
Brigitte |
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