FAQ

We hope you find our site easy to use, however just in case, we have answered some of the frequently asked questions. Please select your question from the list below. If your question is not answered here then please feel free to contact us

General
Is smoking or drinking allowed aboard your vehicles?
Are your vehicles handicapped accessible?
What forms of payment does Gray Line New York accept?
City Sightseeing
Where do the double decker buses stop on your Hop-On Hop-Off tours?
Do your open-top double decker tours operate in the rain?
When do I get my tickets and/or confirmation from an online purchase?
What should I do if I don't receive my confirmation e-mail after making an online purchase?
Where do I pick up my sightseeing tickets that I purchased online?
Are tour tickets purchased from this website refundable?
Do you offer a student discount?
Where can I buy tickets in New York City?
Charter
What is a charter and how much do they cost?
What kind of vehicles are available for charter?
Who drives your vehicles?
How far ahead should I make arrangements?
Where can I load my bus?
Industry professionals
How can I place advertisements on your buses?


GENERAL: Is smoking or drinking allowed aboard your vehicles?
Answer: For the health and safety of our passengers and drivers, smoking is not allowed on any of our vehicles. Charter groups may transport unopened alcoholic beverage containers in the luggage bays for use at their destination.
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GENERAL: Are your vehicles handicapped accessible?
Answer: Yes. Handicapped accessible vehicles are available. Any passenger requiring an ADA accessible vehicle must inform us no later than 48 hours prior to departure. Please contact our dispatch department at 800-669-0051 to make arrangements.
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GENERAL: What forms of payment does Gray Line New York accept?
Answer: On our website we accept Visa, MasterCard, and Amex. Our visitors centers accept cash, travelers checks, Visa, MasterCard, AMEX, Discover Card and JCB. Our uniformed street sales associates accept cash, travelers checks, Visa, MasterCard, and AMEX .
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CITY SIGHTSEEING: Where do the double decker buses stop on your Hop-On Hop-Off tours?
Answer: Please see our All Loops Tour map for all the stops throughout Uptown, Downtown of Manhattan and Brooklyn.
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CITY SIGHTSEEING: Do your open-top double decker tours operate in the rain?
Answer: Yes, our double decker buses run rain or shine. We offer complimentary disposable ponchos on rainy days to help keep you dry and you always have the option to travel in the bottom, covered half of our double decker buses.
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CITY SIGHTSEEING: When do I get my tickets and/or confirmation from an online purchase?
Answer: After your online purchase you will be redirected to a page with your voucher. An order confirmation, with a link to your online voucher, will also be e-mailed to you within two hours of completing your purchase. Simply print out your voucher, bring it with you on your day of travel, and follow the printed instructions for redeeming your ticket(s) at our office.
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CITY SIGHTSEEING: What should I do if I don't receive my confirmation e-mail after making an online purchase?
Answer: Please send an e-mail to Info@GrayLineNewYork.com with your name, date of purchase, and correct e-mail address, so that we can re-send your confirmation.
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CITY SIGHTSEEING: Where do I pick up my sightseeing tickets that I purchased online?
Answer: You should pick up your tickets at one of our Gray Line New York Sightseeing office, located at 777 Eighth Avenue (between 47th & 48th Streets) or 1560 Broadway in Times Square.
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CITY SIGHTSEEING: Are tour tickets purchased from this website refundable?
Answer: Tickets purchased online for most of our tours are non-refundable, but many can be used up to one year from date of purchase.
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CITY SIGHTSEEING: Do you offer a student discount?
Answer: Regrettably we do not offer discounted student tickets to individuals. However, school groups should contact our group sales department.
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CITY SIGHTSEEING: Where can I buy tickets in New York City?
Answer: While we strongly encourage you to buy tickets in advance on our website, you can also purchase tickets from any of our street agents in New York City and at any of our convenient ticket offices: 777 Eighth Avenue (between 47th & 48th Streets), or the Times Square Visitor Center (1560 Broadway between 46th & 47th Streets).

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CHARTER: What is a charter and how much do they cost?
Answer: A charter is a temporary lease of our vehicle and driver. When a group wants to take a trip somewhere they will reserve a coach for the trip that they have planned. This is a charter. Charter prices depend on the mileage, destination, days of charter service, and coach usage. We invite you to submit a free quote request with no obligation. Chartering is generally a very economical mode of group travel.
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CHARTER: What kind of vehicles are available for charter?
Answer: We operate modern, clean, and meticulously maintained state-of-the-art fleet of 47-49 and 55-57 seat Motorcoaches, 24-30 seat Minibuses, Double Deckers, and Vans.
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CHARTER: Who drives your vehicles?
Answer: We take tremendous pride in our professional drivers. They are specifically trained and must complete medical reviews, background checks, driving record checks, training and testing, drug and alcohol testing and safety meetings.
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CHARTER: How far ahead should I make arrangements?
Answer: It is never too soon to organize your charter. There are some times during the year when we are extremely busy, so book early! The weekends are usually they busiest with weddings, football games, holiday shopping, etc. so don't hesitate to book a year in advance.
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CHARTER: Where can I load my bus?
Answer: We can load your group anywhere that our vehicle can fit. Some residential streets are narrow, so please take that into consideration when planning your pick-up location. If you want to use a public parking lot, please call the manager of the establishment and get permission from them.
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INDUSTRY PROFESSIONALS: How can I place advertisements on your buses?
Answer: We allow third party advertisements on certain vehicles in select locations. More information is available from the professional services link at the bottom of our website.
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INDUSTRY PROFESSIONALS: I own a small charter bus company. Can I have my buses washed or repaired at your garage?
Answer: Some of our garages accept outside work on a space-available basis. More information is available from the professional services link at the bottom of our website.
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