How do I get my tickets?
After you complete your online purchase, you will be redirected to a page with your live ticket. This ticket includes admission for both the Downtown Bus Tour and your chosen attraction. Additionally, an order confirmation with a link to this ticket will be emailed to you within two hours. Simply print or take a picture of the QR code on the ticket and you’re ready to either board the bus at any designated stop or gain entry to your selected attraction. Your Pass is activated the first time it is scanned.

How long do I have to use my tickets?
Your Downtown Bus Tour ticket is valid for 24 consecutive hours, starting the first time your ticket is scanned on the bus. You have an additional 14 days to visit your chosen +1 attraction.

Do I have to choose my attraction right now?
Nope! You can choose which attraction you want to see while out and about in New York. Your live ticket will be simply be scanned for admission at any of the included attractions listed.

What does unlimited hop-on, hop-off access mean? Can I get off anywhere?
With unlimited hop-on, hop-off access you can hop off the bus at any of the designated tour stops along the route, spend time walking around or exploring attractions, and get back on the bus at the same stop or any of the other designated stops listed on our map. You can do this an unlimited number of times within the specified hours for each tour. For a full list of tour stops, view our map. You can not hop off at locations other than our designated hop-on, hop-off tour stops.

Do I need to specify a date of travel?
No. When you start your order, you will have to choose the day you believe you are going to use the voucher. However, we do understand that plans change so you have one year from the date of purchase to begin using your pass. After one year, it will expire. Please note, some of our partner attractions do require reservations – please refer to the tour details for more information.

Can I use my ticket to board the bus for the first time?
YES! We have recently upgraded our technology, so you no longer have to redeem a voucher for a bus ticket at a visitor’s center. Your live ticket is delivered to you instantly. Just print or store it on your phone and the bus driver will scan it for immediate boarding.

Where can I start the bus tour?
You can begin the tour at any designated stop along the bus route! The bus driver will simply scan your live ticket and you’ll be on your way.

What time do buses start and stop?
8:00am - 6:00pm, daily.

How long does the Downtown bus tours take?
2.5 hours, not including optional time spent off the tour bus at hop-off locations

How long will I have to wait for the next bus?
Our double-decker buses run every 15-30 minutes. Please be advised that times can vary due to New York City traffic, particularly during rush hour.

How many hop-off stops are offered on the Downtown Tour?
The Downtown Tour has 21 unique hop-off locations conveniently located near top attractions like Times Square, the Empire State Building, Rockefeller Center and much more.

Are your vehicles handicapped accessible?
Yes. We have handicapped accessible vehicles available. We recommend that passengers requiring special assistance inform us at the time of reservation, and no later than 48 hours prior to departure. Please call 1-800-669-0051 for assistance.